Secure your package now and be the first to relive the excitement with your exclusive photos! ? By purchasing the package in advance, you guarantee that all your photos will be in high resolution and you will even start receiving photos before the event is online.
ATTENTION: To receive your photos, access the “My Purchases” section of our site and be sure to upload a selfie without glasses, with good definition and lighting and without other people in the photo, for the package to be effective.
PHOTO DELIVERY: Go to the “My Purchases” section of our site and download your photos. You will also receive a notification to your registered email address when your photos are available for download
.
NOTE: The minimum number of photos guaranteed in the package is 10 photos per athlete (including the route and arrival). Once you send the selfie, the package becomes personal and non-transferable
.
If you find your photos among the unidentified files, please contact sac@fotop.com and enter the code of the photo (s) (found below the photo) no later than 7 days after the event to have your order processed again.
Cancellation and Refund Policy:
If you want to cancel the order, the request must be made up to 3 days before the event by sending an email to sac@fotop.com. There will be no cancellations after this period
.
If you don't receive the minimum number of 10 photos offered, you must request a refund within 30 days after the event via sac@fotop.com. Refund requests will not be accepted after
this period.
Refunds and cancellations will be made within 30 days of the request, using the same payment method used for the order.